![]() Discuss your options with the payment issuer and resubmit your payment to us. In an AT&T store: The receipt for the payment.īe sure to include your AT&T case number on any documentation you send to us.įYI: If your payment hasn't cleared or wasn't cashed, we can’t provide additional info since we didn't receive the payment.Include your full credit card number on the documentation. Debit or credit card: Your card statement showing that the payment was submitted to us.Money order: A copy of the front and back of the processed money order.Online bill pay (if processed via check): A copy of the front and back of the processed check from your bank's online bill support.Online bill pay (if processed electronically): The transaction trace number or payment details from your online account transaction history, or a copy of your bank statement showing the cleared transaction if it contains the trace number.Checks: A copy of the front and back of the processed check.Include your full bank account and routing number on the documentation. Learn how to see the details of previous payments. Learn how to create an ID, sign in, and manage your account. Bank drafts: A bank statement showing your running balance with the payment in question deducted from your bank account. Want to see up to 16 months of payment history and details, including the amounts and methods used Have your user ID and password handy to sign in.We'll ask you to submit one of the following, depending on the payment method. Are you signing into the AT&T Customer Center to view the bill What browser are you using Is your phone service through U-Verse or basic Landline Well be awaiting your response Aminah, AT&T Community Specialist. If your payment cleared, submit an online request to open a case. Were happy to look into this for you, ksheannie. If you still think your payment is missing, contact your bank, the place where your money order was purchased, or your credit card provider. First, check any other AT&T accounts you may have to see if the payment posted there.
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